Have questions about the shuttle or your reservation? See if you can find your question below:

How do I cancel my ride?

If you cancel 24 hours or less prior to the ride pickup (or no show), you will not receive a refund. You can cancel by emailing uishuttleservice@anamancs.com or call Anaman Concierge Services directly at (319) 359-3156. 

I am trying to make my reservation, but the forms say they are unavailable. What do I do?

If the reservation forms are unavailable it is likely because we are not taking reservations at this time, or because the forms are under maintenance. Reservation forms should always be open at least one week leading up to the deadline for reservations. Check back at a later date to see if the reservation form is live.

I have a very early/late flight, will I still be able to request a ride?

Potentially, if you reach out far enough in advance we may be able to accommodate you.

Can I change my reservation after I have submitted it?

Yes! To make any changes to your reservation email uishuttleservice@anamancs.com at least 24 hours in advance. 

Can I still ride if I need to travel outside of service dates?

At this time, we can only offer the dates listed on our website. Students traveling outside of these dates are encouraged to use other services in the area to travel to Iowa City or utilize Anaman Concierge Services at their regular prices. 

Who can use this service?

Any enrolled University of Iowa student may use this shuttle service. This service is funded by revenue collected from the Student Activities Fee by both Student Governments (USG & GPSG).  

I submitted my reservation form, but I haven't heard back yet. What should I do?

You don't have to do anything! Once you have submitted the form your reservation is received. Once reservations have closed, Anaman Concierge Services will send out confirmations for pickups.

I still have more questions, who can I contact?

Please contact Anaman Concierge Services (uishuttleservice@anamancs.com) for specific questions about your reservation and the Dean of Students Office (dos@uiowa.edu) for specific questions about accessibility needs or concerns you may have.

What are some alternatives to using this shuttle service?

If you have a flight outside of these time windows, we encourage you to contact the following services in the area: